Last month was my birthday month and as such, I treated myself to some toiletries. I first went into Kiehl’s and spent an hour in there with T1 selecting all the shampoo and face stuff we needed, sunblock, lip balm and what have you. Our bill had approached RM900 by the time we were about to pay when I said enough. Stop, T1. Let’s go. This is enough. We can’t buy the whole store!

When we were about to pay, I told the girl that I was a Kiehl’s member and it was my birthday so I thought I was entitled to a birthday gift (you know how they always chase you to collect your birthday gift?) and if she could please check?

She checked and said, “Oh! Happy Birthday!”

I smiled.

Then she said she couldn’t give me my birthday present because my membership was from another branch and the date was blablablabalbalblabalabla……..whatever her reason was, I had already shut down. Here I am, buying RM900 worth of goods from you ON MY BIRTHDAY and you’re just telling me NO??? After all the business I’d given to Kiehl’s over the years, you are telling me NO on my birthday? You’re not even offering another solution, like can I offer you some free samples instead, or can you let me check with my superior to make you an exception?

Nope. No foresight. Poor customer service.

I was slightly disappointed and because I needed to wee badly, told T1, Let’s go. Forget it.

T1 was confused. She was looking forward to getting all her smellies to play with but I told her that they weren’t being helpful on my birthday so we shall only buy Kiehl’s direct from New York from here on. Uncle Dave comes down frequent enough to bring our stash down.

So disappointing.

I politely told the Kiehl’s sales girl that I had changed my mind and to please keep back the basket of goodies we had selected. Then left in a hurry as I had to PEE!!!

After the wee, we went to spend more than RM1000 in Chanel instead. See Kiehl’s? That money was meant for you.

The Kiehl’s girl called me later whilst I was at Chanel and asked if I was sure I didn’t want the stuff and I said yes, I was sure. Then she asked if it was because I couldn’t get my Kiehl’s birthday gift on my birthday? I said, “Yeah! Totally!”

Don’t mess with a frigging Primadonna, yo! *flicks hair and walks away with big hips swaying side to side*

That day, T1 learnt the meaning of good customer service.

Kiehl’s lost a customer for life in Malaysia. Perhaps I’m only a small teeny customer in their big customer base but nevertheless, it’s still one customer they no longer have. Unfortunately, their products are good so I will still buy them, just not from the sucky service here.

So for those of you in the Customer Service Industry, do take note. Customer Service in KL generally sucks. I’ve only come across a handful of places that have good customer service. The rest of KL is just sad.

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Who is Mamapumpkin?
Mamapumpkin spent 7 years in London committing crimes to gain her Bartlett degree in Architecture. She then spent 7 years as a Stay At Home Mom raising her children as documented in this blog of over 15 years thereafter returning to the Corporate World stronger than ever as the Country Director of a British Multinational. She sets out to prove to all, that you can have anything and everything that you want; if you have that fire of desire burning within and the drive to work hard. Even better with much love.

Mamapumpkin has not only grown corporate businesses successfully in the past but has grown not one but TWO network marketing businesses in the notorious MLM (Multi-Level Marketing) industry, achieving success in under 2 years. She believes in the MLM business model but realises the DRASTIC PITFALLS and great stigma attached to it, understanding EXACTLY WHY the majority would shy away (or RUN for their lives) from ANY MLM business. But open your eyes and take time to understand it intellectually, remove your hang-ups, confirm your research, and you may just want to seize an opportunity. She did. And no, she never went about chasing people for sales. She had a sophisticated system work for her through technology and a smartphone.

She now impacts lives authentically with proven strategies amassed through the last decade of her own transformation offering online coaching programmes and always supports the underprivileged. She believes that we can all have a life of our own desires to enable real contribution into the world. But first, one needs to understand what this all means.

A beautiful life without limits.

If you wish to learn some tools to propel your life forward guaranteed, be brave enough to make contact as her life's purpose is to build people. She operates through a discovery call after which she will commit to helping you. Or not.

Most lose out on an opportunity because they are afraid they would be sold to, conned or whatever fear resides in their brain without even trying. And that's on them.

Mamapumpkin is a living testimony that women really can have a lot. Being financially and time free has enabled her to travel the world anytime, anywhere, doing anything, and she spends most of her days with her children, having fun, and supporting others wherever she can. Also having fun.